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Operationalizing the Customer Experience: Role of CDP

In this session...

The trend is undeniable: marketers want a unified, reliable view of their customers. Enter the customer database platform (CDP). Data is pulled from a variety of departments, including operations and customer support as well as marketing and sales. The result? A complete picture of each customer that enables the creation and execution of personalized customer experiences. Is marketing nirvana finally here? Hear how companies are implementing CDPs and what they are learning in the process.

What You'll Learn from This Session...

  1. Understand why a customer database platform (CDP) is important.
  2. Learn how companies are implementing CDPs and tips for success.
  3. How to get a complete picture of your customer.

Presented with


Speakers

Martin Kihn SVP Salesforce Marketing Cloud
Adam Rodgers General Manager Ekimetrics NY
Jane Clarke CEO and Managing Director CIMM

Event Details

Event Type Seminar

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