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Frances Frei

Frances Frei is Uber's first SVP of Leadership and Strategy. Frances joins Uber from Harvard Business School, where she most recently served as the Senior Associate Dean for Executive Education and remains the UPS Foundation Professor of Service Management. Her research examines how leaders create the context for organizations and individuals to thrive. Frances's work at Uber focuses on building a world-class leadership team, fostering leadership at all levels of the organization, and guiding the clear articulation of strategy and its planning processes. Frances will also support Liane Hornsey in building the team orientation central to Uber’s cultural transformation. Frances is the best-selling author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business.
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